Duncan Oil Company
Martha Duncan at Duncan Oil sent
Robert Canterbury, AIMS' President the following message about
Terry Long:
"Robert, I just wanted to tell you how much I appreciate Terry
helping me & United Community Bank set up my payroll EFT. Jamie,
who works for United Community Bank, said he has been working
with a company for 2 months and they still do not have the
problem resolved. Terry worked with us on two occasions
immediately when I called. Terry is the best support person I
have worked with at AIMS and we have been with AIMS since 1985."
Premier Oil Company
Packrat Automatic Data Protection runs the automated backups for
Premier Oil Company's server.
Randy Allen with Packrat sent
Annette Kesler the following comments about Jared Fields:
"On the behalf of Premier Oil, I required support handling a
unique and challenging backup issue, and Jared worked patiently
with me throughout the process. His ideas eventually gave rise
to a solution that gives every indication of being perfect. I
wanted to let someone at your company know that Jared's doing a
fine job."
Premier Oil Company
Vickie at Premier informed our support department that they
were getting a large amount of junk data when she imported their
BOL's. She wanted to know if that was something she would have
to learn to live with. Terry logged onto their system and made
some adjustments to their prep file. He also spoke with DTN,
Premier's data delivery service provider, and together they were
able to eliminate the bad data completely. Vickie was ecstatic!
Willis Oil
Company
Willis Oil Company was having issues with their BOL import.
Terry, one of our Support Specialists, spearheaded a conference
call between himself, the oil company and our customer. They
discovered that the data was there but wasn't being
processed. The data that was being processed was three weeks
old. The oil company was prepared to turn it over to their
program department. Terry researched their system and found that
it wasn't a programming issue on the vendor's end. They simply
had not been processing all of their data each day, and over
time, it has backed up quiet a bit. Not only did Terry keep them
from having to wait on the oil vendor's programming department,
but he helped her get caught up completely in one day.
Central Oil
and Supply
Central was
going to switch to a new server, which is typically no problem.
But during the data copy, our Technical Support Specialist,
Jared, ran into some not so typical problems. Ben with Central
Oil ended up having to reinstall the new server from scratch,
which he has been very helpful with. Ben called Jared at
approximately 7:30 that evening, and Jared was on their server
by 8:00. With Harold's (one of our programmers) assistance, they
configured the server, which took about 2½ hours, and then
started the data copy. The data copy took around 3½ hours and
the final configuration and testing of the printers took them
until about 2:00 the next morning. When Central Oil's staff
arrived for work the next morning, their new server was up and
running beautifully.
Hill Oil Company
Hill Oil Company experienced a program error when running their
statements. Our R&D staff worked overtime and through the Labor
Day holiday weekend to resolve the issue. Hill Oil was very
appreciative of their hard work and as a result, they were able
to get their statements out on schedule the following
Tuesday.
Our R&D Department saw the
opportunity to make this program work even better. The next
month, we asked Hill Oil to beta test the resulting new
Statement program. They were willing to do this over the
weekend, as long as we were willing to provide the same support
as we did over the Labor Day weekend. We assured them that the
entire R&D Department would be at their disposal. Hill Oil
accepted the beta test with confidence and the new program cut
their statement processing time by over 50%.
Evans Oil Company
Evans Oil's server crashed on a Sunday morning. They
called our President, who dispatched one of our Hardware
Support Specialists. Jay went to their office immediately to
troubleshoot the problem. He discovered that some components
had been zapped by what appeared to be a power surge. On
Monday morning, we went to work ordering all of the components
we thought they might need from 2 different vendors to make sure
that we got everything we would need to get them working. On
Tuesday morning, Jay installed the replacement parts and began
the process of re-installing the operating system, programs &
data. Data was still restoring as of 7 p.m. that night. Jay
went to Evans office about 8 p.m. to see if they could get the
server up and going. Jay ran into a snag, so he decided to
begin the restore process again from scratch. AIMS technical
staff stayed until the new server was up and running, which was
6:00 a.m. on Wed. morning. The folks from Evans Oil came in and
began the process of entering 3 days of data.
By
Wednesday night, Evans was caught up on their data entry. On
Wednesday morning, Jay determined that their Serial I/O board
had been zapped, also; so Evans had to manually fax their
invoices to 150+ locations on Wednesday. James Connor (Evans'
CFO) told me that now, they really appreciate the automatic
invoice faxing function in COMPAS.
Dawson-Thompson Oil Company
Dennie
Thompson and his staff are very comfortable with Trish and enjoy
working with her when they need assistance. Trish is an AIMS
Trainer and Software Support Specialist.
Dennie told
Trish that the state of WV was changing their tax reporting
requirements and the report that they had did not fit the format
that the state was requesting. He said they were pulling a
second report and working it by hand, which took hours to do.
Trish did some research, made a few tweaks to their COMPAS
system and now they no longer spend hours of hand writing tax
reports. COMPAS calculates their taxes
automatically and they simply print the report.
Ewing Oil Company
Tim Davis with
Ewing Oil told
us the reason they chose to work with AIMS was because he had
heard such great things about the customer service. "So far the
customer service has been everything that we hoped it would be.
The communication has been awesome and every time that I call
Annette, she always picks up her phone. She makes me feel like I
am her top priority even though she is probably
dealing with several Tim Davis’ at the same time. Many times I
will have answers in minutes.” He continued to say that
they always get great service. Annette is AIMS' Client Services
Director.
Willis Oil Company
Jim Dinsmore
at Willis Oil is always singing the praises of Terry, an AIMS
Software Support Specialist. We asked Jim what Terry did that
was so beneficial and he said, “Which Time? He Helps me all of the time.”
Jim
said that he was unable to run a report for the end of month
that had product totals (87 octane ect..) with the total of
sales showing. He said that he called Terry for help. Terry did
some tweaking and Jim now has a report that he can run at the
end of the month. His new report can run a months worth of
sales and have it total by product very easily. He now has the
information that he needs and it is in the format that he
wanted.
Another time
that Jim needed Terry's assistance was when GA approved a
complete drop of the sales tax on fuel for the month of
September. Jim didn’t know how to handle that in his COMPAS
system. Terry showed him how to put in an effective date and end
date for the tax break relatively quickly. Jim said that it was
a function of the program that he didn’t know how to access, but
it was a big help. Terry is the man he always goes to.
Cross Petroleum
Normally, Cross Petroleum downloads their cardlock transactions and imports them into COMPAS
every time they have a price change.
But their server crashed and they were unable to do this.
While waiting on a new server from
their hardware vendor, they had three price changes. Ideally, they
would have downloaded their transactions onto diskette as of
each price change, but their cardlock device does not have this
capability. That is where we came in. Within a few hours of
their new server being put into place, Cross Petroleum
downloaded one file containing all of their transactions for the
nine day period. AIMS' support was then able to massage the
downloaded file into three separate files based on the
particular transaction number that represented the point in time
of each price change. They were able to make their price
changes and import each file as if they had downloaded them in
the normal manner.
